The English Tourism Council's Star ratings offer consumers the reliability of a set level of quality. Accommodation is assessed on its quality, including comfort, space, facilities and most important of all, cleanliness. The more Stars an establishment achieves, the higher the overall level of quality. All properties have to meet an extensive list of minimum requirements before they can be considered for a Star rating. Establishments at higher rating levels have to meet additional requirements for facilities.

All Star-rated properties provide the following:

  • high standard of cleanliness throughout
  • pricing and conditions of booking made clear
  • local information to help guests make the best of their stay
  • comfortable accommodation with a range of furniture to meet guest needs
  • colour television (where signal available) at no extra charge
  • kitchen equipment to meet all essential requirements.

ONE STAR self-catering accommodation will have:

  • an acceptable overall level of quality
  • adequate provision of furniture, furnishings and fittings.

TWO STAR self-catering accommodation will have (in addition to what is provided at One Star)

  • a good overall level of quality.

THREE STAR self-catering accommodation will have (in addition to what is provided at Two Star)

  • a good to very good overall level of quality
  • a good standard of maintenance and decoration
  • ample space and good quality furniture
  • all double beds with access from both sides
  • microwaves.

FOUR STAR self-catering accommodation will have (in addition to what is provided at Three Star)

  • an excellent overall level of quality
  • very good care and attention to detail obvious throughout
  • either access to washing machine and drier, if not provided in the unit, or a 24 hour laundry service.

FIVE STAR self-catering accommodation will have (in addition to what is provided at Four Star)

  • an exceptional overall level of quality
  • high levels of décor, fixtures and fittings, together with excellent standards of management efficiency and guest services
  • excellent range of accessories and personal touches.

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